FREECustomer Success Resume
A resume for CSMs and customer success leaders in software companies, with book size and retention in each role's first line, then onboarding, adoption, expansion and escalation work.
FREEFree Account Manager Resume Template
About this template
A resume for account managers who own a book of business, with retention, net revenue retention, expansion and renewal figures leading each role.
The sample is a key account manager at a B2B services company. Replace it with your own book and metrics.
Item details
Created:
Layout: One-column
Preview: 1 page
Dimensions: A4, 8.27 × 11.69 in (210 × 297 mm)
Font: Verdana (name, headings and body text)
Compatible with: Microsoft Word, Google Docs, PDF (exported from Word or Docs)
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The metrics that matter post-sale
Book size (accounts and revenue), gross and net retention, expansion closed, renewal rate, and NPS or health score if you track it. Then how: QBRs, escalation handling, cross-functional work with product and support. The Customer Success Resume is the software-industry version of this role; the Account Executive Resume is the new-business side, and the Sales Resume the general layout. Agency account managers can borrow campaign metrics from the Marketing Resume.
Format
One page, single-column, conservative; account management hiring leans corporate. See the professional resume templates for the design family and the tailoring guide for emphasising retention versus growth per posting.
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